FAQ/TOS

Frequently Asked Questions about TST

 

What is the processing time? 
The processing time will be 1-2 days from the time your purchase is completed. 

What is the shipping time? 
CURRENT TAT IS 2-5 business days. Day one starts the next business day from date of purchase. Business days do not include holidays or weekends. We will tag you on facebook and send a fulfillment email to let you know when your order is ready. 

What is the return policy? 
Returns are not accepted. Returns will not be accepted on custom items unless the item arrives damaged, i.e. holes, rips. Bleaching/dyed items will not be available for returns, these are handmade items that need to be treated and washed with love and care. You must report these items within a 7 day period from delivery date to receive a replacement/refund. 

Washing instructions: it is best to wash all garments inside out in cold water, and hang dry. This will increase the longevity of all products no matter how they are printed! ESPECIALLY dyed and bleached garments! They should be handled with extra care. Taking extra precautions with these items will seriously increase longevity! 

We screen print, sublimate, DTG print, and DTF print. Sublimation is infused into the shirt and WILL fade over time. This is completely normal and we will not be responsible for replacing fading garments over time. Sublimation has a more vintage look and you cannot feel it raised on the garment. Screen printing sits on top of the tee and you can feel it to the touch. DTG is infused into the garment and cannot be felt. DTF is raised and can be felt. 

We will absolutely not refund custom orders unless item arrives damaged. We print exactly what is left in your notes. Please double check for misspells and inconsistencies.

You have 7 days to report any damages, or any errors on your order. 

Please double check your invoice before paying it. It is your duty as the buyer to do so. If we make a mistake on an invoice, we will not be held responsible once the invoice is paid. 

You may contact us at any time and expect a response within 24-48 hours at customerservice@thespilttee.com